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PAPAYAMI

Privacy Policy

Last updated: October 8, 2026

1. Who we are

This Privacy Policy describes how PAPAYAMI GLOBAL LTDA, registered under CNPJ No. 63.540.925/0001-45, with its registered office at Av. Paulista, 1636, Sala 1504, Conj 4, Pavmto 15, Bela Vista, São Paulo - SP, CEP 01.310-200, handles personal data related to contacts received by email. Brazil's General Data Protection Law (Law No. 13,709/2018 — LGPD) is the legal reference for this policy.

2. Data we may receive

If you choose to contact us by email, we may receive the information you include in your message, such as your name, email address, company, and project context. The website does not have a signup form. We do not use tracking cookies, analytics tools such as Google Analytics, or third-party tools that identify website visitors.

3. How we use the data

We use the information received to respond to your inquiry, assess whether PAPAYAMI's AI agent focus areas — TikTok Live optimization and marketing — fit the context you shared, and meet applicable legal or regulatory obligations. We do not sell or rent personal data or share it with third parties for marketing purposes.

4. Legal basis

Processing takes into account the legal bases applicable under the LGPD. When you voluntarily send us a message, we may process the information it contains to respond to your inquiry and assess an appropriate scope, under the legal bases relevant to the circumstances.

5. How long we keep data

We keep personal data only for as long as necessary for the purposes described in this policy or to meet applicable legal and regulatory obligations.

6. Your rights

Subject to applicable law, you may request:

  • Confirmation that your data is being processed and access to it;
  • Correction of incomplete, inaccurate, or outdated data;
  • Anonymization, blocking, or deletion of unnecessary data or data processed contrary to the LGPD;
  • Portability of data to another service provider, subject to applicable rules;
  • Deletion of data processed on the basis of consent, where applicable;
  • Information about public and private entities with which data has been shared;
  • Withdrawal of consent, where consent is the legal basis used.

7. How to exercise your rights

To exercise your rights or ask questions about data processing, email us at contato@papayamigloballtda.com.

8. Security

We adopt reasonable technical and administrative measures to protect data against unauthorized access, destruction, loss, alteration, improper communication, or dissemination. Data is stored in environments with access controls and encryption in transit.

9. Changes to this policy

We may update this Privacy Policy periodically. The latest version will be available on this page, with its update date shown at the beginning.